Guarantee montage

Customer Service
If something isn't right, don't let it ruin your trip - call us immediately instead! We're here 24/7 to work with our partners to make it right, right away. Our customer care professionals are ready to help.

· Call 888-872-8356
(and 210-521-5871 for international callers).
· For faster service, please have your trip ID ready.
· For questions about the Guarantee and other less urgent matters, email us anytime at guarantee@travelocity.com, and we'll get back to you shortly.


Learn More
· Situations Covered by the Travelocity Guarantee
· How to Enlist the Help of the Travelocity Guarantee
We Look Out For You!

When You Book icon When You Book: Our low price guarantee ensures that if you find a qualifying lower rate for travel booked with Travelocity within 24 hours of booking, we'll not only refund you the difference between what you paid and this lower price, but also give you $50 off a purchase of future travel. Click here for complete details.

After You Book icon After You Book: If you purchase an electronic airline ticket and notify us of a change to the dates, names, or flight times within 24 hours of your purchase, we'll cancel your airline ticket without charging you a fee. (This policy does not apply to a short list of airlines.)

Before You Go icon Before You Go: We will contact you to let you know if we become aware of anything that might hinder your enjoyment of your trip, such as hotel construction or a closed pool, and we'll help you make other arrangements.

During your Travels icon During Your Travels: Everything about your booking will be right, or we'll work with our partners to make it right, right away. We're available 24/7 to help ensure your trip goes as planned. Of course, there are some things we can't control, like weather or mechanical difficulties, but in those rare cases when things don't go the way they should, you can count on us to fix it or work with you to offer a reasonable alternative.

Customer Care
Sometimes, airline disruptions and natural disasters have a widespread impact on the travel industry. When they do, our Guarantee has been--and always will be--there for our customers.

· Read About What We've Done in the Past
· Read What Our Customers Have to Say